Frequently Asked Questions
How long does it take to get a quote?
We aim at providing estimates within two working days. If we have all the information needed, to begin with, of course, it helps a lot!
What information do I need for an estimate?
For an accurate estimate, we would need your personal information including name, address, phone number, email address. We would also need specific dimensions of the areas you want to be quoted, the sink type (top mount versus under mount) and the name of material (if decided). If you don’t know the specifics, we will quote Category I granite with a standard edge profile. You can use the online contact form, fax, email, or simply bring in the information.
Do I need an appointment to visit your showroom?
No, We’re here from 8:30 to 5:00 Monday to Friday, and 10 a.m. to 1 p.m. Saturdays.
Is installation included in the quote?
Unless otherwise requested, installation is always included in our pricing. We provide all the templating, fabrication, sealing, delivery, and installation for our counter tops. If it is a small project and you want to attempt the templating and installation yourself – for example for a single vanity or table top – please specify and we will price accordingly.
We typically schedule installations anywhere from two to six weeks ahead, so it is important to plan ahead to coordinate with your cabinet installation. Following your cabinet installation, we will template the cabinets and usually install the countertops within a week, but you need to get on our schedule well enough ahead of time to accommodate for that.
How long will the templating and installation take?
Please allow for at least an hour for templating. You should be there for a short period of time in case we have any questions. If you have contracted us to remove your existing counter tops, assume additional time might be needed. Installation usually takes anywhere from three hours to a day for an average kitchen, depending on complexity. If you have a plumber scheduled to reconnect your plumbing the same day, please be sure to schedule them as late in the day as possible or the following morning.
Is granite expensive?
There is a common misconception that granite is extremely expensive. Granite is typically comparable, usually even less expensive than either quartz or Corian. We price each project individually dependent on the size shape of the layout.
What do the different categories mean?
Granite is priced in four price categories. Our category one granites are the least expensive of all the colors available. You can expect about a 20% price increase between price categories. Granite is priced based on its availability rather than quality. Because we purchase directly from the quarries around the world, we have the choice of the best materials.
How close will the estimate be to the final invoice?
The original quote is based on the measurements you provided to us. The more accurate the drawings you provide, the more accurate the price. We determine a general square footage for your project, and at we determine if that number is accurate. We will let you know if there is an inconsistency with the square footage.
What are your deposit requirements?
We require a 50% deposit at the time of ordering. We will not hold material, or template without the deposit. Final payment is required following installation of the tops. Once you have obtained an estimate, we encourage you to select a specific color and schedule your project.
Do I have to purchase the whole slab?
No, you only pay for what is required. If there is remaining material from your job, we sell it as remnants. We do, however, ensure that we have enough material should your project require more than one slab.
Do you have remnant pieces?
We have remnant pieces from other jobs that we offer at a discount. They are perfect for smaller vanity tops, island tops, and tables.
Can I cut on my granite counter tops?
Only if you want to ruin your good knives! Granite is harder than your knife blades and will dull them very quickly. Although you won’t damage your countertops, we recommend using cutting boards.
Can I set a hot pot or pan on my counter top?
You bet! Unlike other countertop surfaces heat will NOT damage granite in any way.
Can I damage my granite?
Daily use shouldn’t damage granite counter tops, but like any solid surface, high impact blows can cause harm. Because of its mineral structure, it can chip if subjected to sharp, hard objects. Also, if unsealed, granite can stain.
Does granite stain?
All stone is porous to some degree, but granite has very little porosity. With yearly sealing, you should never have an issue with your granite staining. The sealer fully protects the stone from absorbing a stain. We now offer a permanent sealer that makes yearly maintenance a thing of the past!
Does granite hold bacteria?
The granite that has been, and is kept properly sealed does not harbor bacteria. It is safe to use in food preparation areas and commercial kitchens.